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Privacy Policy

Last Updated: December 22, 2025

Your privacy is critically important to us. This policy explains how we collect, use, and protect your personal information.

Our Commitment to Your Privacy

1. Information We Collect

We collect information to provide better services to our users:

Personal Information:

  • Contact Information: Name, email address, phone number, shipping address
  • Account Information: Username, password, profile preferences
  • Payment Information: Billing address, payment method details (processed securely through payment gateways)
  • Health Information: Prescriptions, medication history (with your consent)

Automatically Collected Information:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, click patterns
  • Location Data: General location (city/state) for delivery purposes

2. How We Use Your Information

Purpose Information Used
Order Processing & Delivery Name, address, contact details, payment information
Prescription Verification Prescription details, healthcare provider information
Account Management Login credentials, preferences, order history
Customer Support Contact information, order details, correspondence
Service Improvement Usage data, feedback, survey responses
Marketing (with consent) Email address, preferences, purchase history

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service Providers: Delivery partners, payment processors, IT service providers
  • Healthcare Professionals: For prescription verification (with your consent)
  • Legal Compliance: When required by law or to protect rights and safety
  • Business Transfers: In connection with mergers or acquisitions

4. Data Security

We implement appropriate security measures including:

  • SSL encryption for data transmission
  • Secure storage of sensitive information
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal data
  • Object to processing of your data
  • Data portability
  • Withdraw consent (where processing is based on consent)
  • Opt-out of marketing communications

To exercise these rights, contact us using the information below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Provide personalized content
  • Improve our services

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Data Retention

We retain personal information only as long as necessary for:

  • Providing our services
  • Complying with legal obligations
  • Resolving disputes
  • Enforcing agreements

Prescription records are retained as required by healthcare regulations.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by posting the new policy on our website with a new "Last Updated" date.

Contact Our Data Protection Officer

If you have questions or concerns about this Privacy Policy or wish to exercise your rights:

  • Email: privacy@firstaidpharmacy.com
  • Phone: +1 800 559 6580 (Data Protection Line)
  • Postal Address: Data Protection Officer, First-Aid Pharmacy, [Your Address]

We will respond to your request within 30 days.